| Service Type |
Description of Service |
| On-site support for general PC, network and device support (our most popular service) |
Identifying issues, quote, repair problems |
| Setting up secure, easy-to-use remote access between your office and home computers |
Includes educational package to use system securely and efficiently |
| Setting up a secure connection between your hospital and your office |
Dealing with hospital IT staff if necessary |
| Setting up a secure connection between your lab, pharmacy, diagnostic imaging labs |
Organizing project with various parties |
| Cleaning sensitive patient data from a computer |
Applying the most comprehensive policies and procedures to "scrub" drives of patient data |
| Data recovery |
Examination of the system by a disaster recovery expert (can take up to 1–3 weeks, rush service available); results guaranteed or no cost to you |
| Data extraction and export (e.g., moving data from an old billing and scheduling model to a new one) |
Help in managing the export of data |
| Server and thin clients set-up |
Purchasing hardware as needed, installation of system, software and network |
| Privacy requirements Compliance—Office IT Security and Privacy Audit, Performance changes |
Implementing OMA Privacy Toolkit from a technology perspective |
| PC viral clean up |
Identifying and removing spyware and viruses; configuring Windows updates; update anti-spyware and anti-virus definitions; optimization and removal of unnecessary processes |
| Implementation of Primary Care IT Funding Plan |
Helping with quotes; managing a complex process of different stakeholders including SSHA, OntarioMDtsp and your EMR vendor |
| Quick quotes for new PCs and networks |
Includes purchase and implementation costs |
